Create an account on an SSOGEN sign-in page
Who this page is for: a customer, supplier or partner who wants an account on an organization’s portal, or who received an invitation email. What you need first: an email address you can read now. Result: you have an account and can open the applications the organization gives you.
To create an account, choose Create an account on the organization’s sign-in page, type your email address, enter the 8-digit code from the email (or open its link), then choose your name and a password. If the organization reviews new accounts, you get an email when your request is approved.
The examples use the fictional company Acme Corp and a customer, Jane Doe (jane.doe@contoso.example), who signs up for Acme Corp’s customer portal.
How long each step lasts
Section titled “How long each step lasts”| Step | Default time | Who can change it |
|---|---|---|
| Invitation link | 7 days, one use | The organization (1 to 30 days) |
| Sign-up code in the email | 15 minutes | The organization |
| Sign-up link in the email | 24 hours | The organization |
| Waiting for approval | 14 days, then the request is removed | The organization |
If you were invited
Section titled “If you were invited”An invitation email means an administrator already created your account. You do not need Create an account.
- Open the link in the email. It works once, for the number of days the email states (7 days unless the organization changed it).
- Choose a password. The page shows the rules it must meet.
- You are signed in. If the organization asks for a second step, set it up now (below).
If the link has expired or says it was already used, ask the person who invited you to send it again.
Sign up yourself
Section titled “Sign up yourself”- Open the organization’s sign-in page, for example
https://portal.acme.example. If you came from an application, its sign-in page is the right one. - Choose Create an account. If you do not see it, this organization does not offer sign-up here; ask your contact there for an invitation.
- Type your email address and continue. The page may show Preparing your request for a moment while it gets the request ready. There is nothing to click and no picture to read.
- Check your email. Type the 8-digit code on the same page within 15 minutes, or open the link in the email (it works for longer, 24 hours unless the organization changed it).
- Choose your name and a password.
- Either you are signed in at once, or the page says an administrator will review your request.
The page gives the same answer for every address. It never says whether an address already has an account, so nobody can use it to find out who is a customer.
No email? Wait a minute and check your spam folder, then choose Send a new code. A code you already received keeps working until it expires. An organization can send only a few sign-up emails to one address each day, so do not ask for many.
Waiting for approval
Section titled “Waiting for approval”When the organization reviews new accounts, nothing exists yet until an administrator decides. You receive an email either way:
- Approved: sign in with the email address and password you chose.
- Not approved: the email may give a reason. Contact the organization if you think it is a mistake.
A request nobody decides is removed after a set time, 14 days unless the organization changed it. You can then sign up again.
Your first sign-in and the second step
Section titled “Your first sign-in and the second step”If the organization asks for a second step, the first sign-in opens Set up your second step. Depending on the organization, you can choose:
- SSOGEN Authenticator on your phone: see SSOGEN Authenticator app;
- an authenticator app that shows 6-digit codes;
- Use a passkey, where the organization allows sign-in with a passkey. You create it with your device’s fingerprint, face or PIN, and sign in with Sign in with passkey afterwards;
- Text me a code, when the organization already has your mobile number.
Right after an invitation, a code sent to your email does not count as a second step for a while. That protects you if someone else can read your mailbox. If you are asked to wait, the page says how long, for example “Wait 14 minutes and try again.”
Forgot password
Section titled “Forgot password”Choose Forgot password? on the sign-in page and type the email address you signed up with. If it belongs to an account, a reset link arrives by email. See Signing in.